Unit 9 – Email
The biggest problem that Dalman and Lei face is the sense of urgency regarding their technological advancement. Dalman and Lei are under a lot of pressure to adopt this new technology and implement it in a very limited amount of time. The increase in customers has left Sandwich Blitz almost crippled. Their employees are unable to properly fulfill all of the orders coming in which in turn is reflecting negatively upon their business. All of the errors that are being made will eventually run their business into the ground. Customers have come to expect a quality product and a great service experience.
Without these two things, customers will no longer choose to visit Sandwich Blitz. The other area of concern is the amount of support Dalman and Lei need from the managers. Communication is going to play a huge part in this success of this new e-customer order system. Without effective communication between Upper-Management, Middle-Management, Front-Line Workers, and the technology team this new program will fail for sure. The following is the email I have created that I feel will not only explain the urgency to the managers but also properly prepare them for this technological advancement.
Dear Management Team, We here at Sandwich Blitz, Inc. are faced with a number of problems. We have taken note of the negative feedback we have been receiving. We are fully aware of the increasing amount of orders being placed and how it is adversely affecting your work environment. We live in a world where technology abounds and we have not even begun to tap into the resources this incredible era has to offer. We have decided that it is time to change this. After a significant amount of careful consideration, we have decided to implement a new e-customer order input system.
This new technology will not only relieve a great deal of stress currently present in our locations, but will also bring efficiency to our team. We feel that the implementation of this new system will encourage us to work together in order to achieve a higher level of success. We believe that by seizing the opportunities that have been presented to us, we will be able to produce a superior product and first-class quality service to our customers. The way we used to service our customers was creating far too many mistakes and frustration.
We intend to bring harmony back to our restaurants by allowing the customers to input their own orders into our new system. By placing the responsibility in the customer’s hands, our employees will be able to focus more on the preparation of the food. This will alleviate many of the errors currently being made which in turn will bring down the stress level within the work environment. We are preparing for there to be a learning curve and possibly some confusion. A training program is already being created. This program will allow our employees to ease into the new system without a huge transitional period.
We have already begun formulating a team that will lead the implementation process from beginning to end. We have selected a few men and women from all levels of our management group that have proven to be strong assets to this company thus far in their careers. We are still looking to fill two more spots on our support and technical teams. If you feel your skill set and experience would prove to be powerful tools in helping to bring about this exciting change in our company, please contact Mindy Sanchez in Human Resources to schedule an interview. We at Sandwich Blitz, Inc. re very excited about the progression of our company thus far and are enthusiastic for what lies ahead. With your help we can achieve the highest level of success possible. If we work together we can pave the way for technological advancement. We look forward to making great strides towards bringing about an efficient and cohesive work environment for our employees and providing a rewarding experience for all involved. Thank you for your continued support throughout this process. We could not function without all you do. Sincerely, Dalman and Lei Sandwich Blitz, Inc
