Job Satisfaction of Banking Assitants

RESEARCH PROPOSAL Name:Mr. Indika Thushara Asuramanna Reg. No: 50080200 Address:Thunbage, Udapotha, (Via kegalle) Telephone:(Off) – 033-2225051/2, (Mob) – 0777-315195 E-mail:thusha@iee. org ________________________________________________________ 1. Title:The attempt to analyze the influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka. 2. Research Problem: When employees perceived that the presence of core job characteristics are high in their job and their growth need strengths is high, they will be highly satisfied in their job. . The Importance/ Significance of this research : Sri Lanka, still being a developing country has much to achieve to reach its economic prosperity. Commercial Bank of Ceylon Ltd. has been contributing immensely towards achieving the said objective being the leading Commercial Bank in Sri Lankan banking industry. Banking Assistants who directly engaged with customers are doing most of the services the Bank is offering. Bank Management could design their job effectively to obtain maximum result once this type of study is undertaken.

So that the Bank’s image could be further enhanced by offering excellent service through satisfied workforce. In addition, this research tries to evaluate the application of job characteristic model of J. R. Hackman & Oldham in Sri Lankan Context. 4. Objectives To find out the interactive influence of job characteristics & employee growth need strengths on job satisfaction. To confirm the influence of employee’s growth need strengths on the relationship of the independent and dependent variables.

To find out the relationship between the presence of job characteristics and job satisfaction. To find out the ways of improving Banking Assistants’ job satisfaction. 5. Conceptualization Independent VariableDependent Variable 6. Hypotheses • The higher the presence of core job characteristics, the higher will be the job satisfaction, when an employee’s growth need strength is high. • The lower the presence of core job characteristics, the higher will be the job satisfaction, when an employee’s growth need strength is low. The higher the presence of core job characteristics, the lower will be the job satisfaction, when an employee’s growth need strength is low. • The lower the presence of core job characteristics, the lower will be the job satisfaction, when an employee’s growth need strength is high. 7. Methodology Population & sample size -50 Banking Assistants selected from the Commercial Bank covering Head Office and Branches. Sampling method-Simple random sampling Data-Primary and secondary data. Primary data to be collected using questionnaire & interviews and also secondary data through records and publications.

Data Collection-Questionnaire, Interview and observations & discussions Data Analysis- Using correlation analysis Timing- April 2003 – December 2003 8. Limitations • Research is limited only to Commercial Bank of Ceylon Ltd. could not taken as representing whole banking Sector. • The responses obtained through collection may be biased based on the individual characteristics. • May not be able to collect and analyze data in the same manner as suggested in this proposal. ____________________________________________________________ ___________________

FOR USE OF ACADAMIC ONLY This research proposal (please tick as applicable) ? Can be approved ? Calls for major/minor revisions/corrections/alterations/clarification ? Calls for complete rewriting ? The student has to be submit the revisions on or before …………………………………….. Name of the Academic: Mr. Susil Edirisinghe Signature ………………………… Date …………………………………….. ———————– Presence of Core Job Characteristics Skill Variety Task Identity Task Significance Autonomy Feedback Employee Growth Need Strengths Job Satisfaction