Casureco 2 Online Balance Inquiry Study
CHAPTER II REVIEW OF RELATED LITERATURE AND STUDIES Related Literature Internet today has emerged to the world of technologies. It simply makes our works fast and communicates remotely. Internet has been so affordable that every community in the world can use internet. This brings more connections and transactions more easily than expected by the companies. This chapter will present literatures and studies that are associated our study. As stated by (…, 2011) Consumers can make purchases from home, office or anywhere when we can get connected to the internet.
Usually consumers need to go to supermarket, shops or store to make purchases but with e-business it allows us to make our purchases by online transactions. Besides consumers will be able to buy goods in supermarket, they will be able to choose products which are not available domestically. It is because foreign countries do have supermarkets which sell goods which do not be able to buy goods locally. Therefore, consumers will have a large variety of choices in choosing the good that they wish to buy.
For example, some good that not available domestically like vehicles, patented product and others products can be ordered in the internet. This will make the business easier because they do not need to worry what will the customer think after buying the product without knowing how the customer feel. They will also be able to enhance or modify their products to satisfy the customer’s needs and wants with a feature called “feedback” customers can give reactions or suggestions about the product or services.
About the proposed information system or better known as Balance Inquiry System (…,2010) stated that An information system is an organized combination of people, hardware, software communications networks, and data resources that collects, transforms, and disseminates information in an organization. People have relied on information system to communicate with each other using a variety of devices (hardware), information processing instructions and procedures (software), communications (networks), and stored data (data resources) since the down of civilization.
Most end users are knowledge workers, people who spend most of their time communicating and collaborating in terms and workgroups and creating, using, and distributing information. Managerial end users are managers, entrepreneurs, or managerial-level professionals who personally use information system. And (…, 2009) said that an insurance company normal routine consisted of tons of policy paperwork generated daily to accomplish the company objectives.
An employee could key in new application information at his or her computer terminal, after the compilation of information an underwriter can evaluate the insurability of potential customers. After the approval process, the information system produces a policy data sheet. This business process makes it possible to handle inquiries from individual policyholders and sales agents seeking personal data information about policyholders.
The home office linked to all locations of their sales agencies allowing sales agents to inquire on-line about policies with the capability to edit application information at their site. Another article was about technology gadgets like Mobiles, laptops and Computers are used to make transactions online as (…, 2010) said that The widespread use of the Internet has contributed enormously towards the growth of e-commerce. Technological advances in mobile phones (e. g. Smartphones) have also made it possible to carry out e-commerce via mobile phones (m-commerce).
M-commerce involves the use of mobile devices such as mobile phones and PDA’s in carrying out electronic transactions. Applications in this domain range from normal information consumption to high security financial electronic transactions. Just like e-commerce, the security of m-commerce applications is critical, especially when it involves applications that deal with user sensitive data such as credit cards details, medical details etc. This thesis introduces a platform (e. g.
Symbian, iPhone OS and Android OS) inde-pendent way of carrying out secure authentication from a mobile device. And this last related article was about making transactions online in the area of Banking. As stated (…,2011) Internet banking has an impact on banking performance as well as customer’s daily life. Customers are getting more used to use Internet banking services because the Internet is so popular and common available, it is more convenient and comfortable for customers to use banking services on the Internet.
Hereby Internet banking also helps to improve banking service and increasing banks profitability by reducing costs. It also increases the overall value of the banks services by providing convenience, reliable, faster, cheaper services. The purpose of study is to find out which services customer prefers to execute the Internet bank and which services customers prefer to execute through branch office and based on this, what combination of services are desirable for banks customers in Visby.
Finding shows that young and educated people are more frequently users of Internet banking for balance inquiry and for viewing the transaction history of his/her account. For some services customers prefer to visit branch office when opining a new account, deposit money, insurances service and loan activities. Banks encourage their customers to use online services but there is need that there are some activities that customer must go to the branch office.
