18th Century Drinking

CHAPTER 5 Which of the following is true about excellent communication skills? They can dramatically improve your chances for business success. Effective communication is all about delivering the message with style and a flair for the dramatic. FALSE The higher you advance in an organization, the less important listening becomes FALSE Telephone conversations provide a richer communication channel than email. TRUE Excellent communication skills can dramatically improve your chances for business success. TRUE

A manager’s ________ communication includes posture, gestures and facial expressions. NONVERBAL ________ is language used only by specific groups. SLANG Grammatical errors often undermine the author’s credibility and distract the reader from the intended message. TRUE The richness of a communication channel refers to the amount of verbal and nonverbal information it can convey. TRUE Studies indicate that during face-to-face communication, only ________ of meaning comes from the verbal content of the message. % The videoconferencing communication channel should be used to deliver an important message to many people at the same time and to experience the immediate response of the listeners. TRUE As international trade grows in importance, intercultural communication will become increasingly important to long-term business success. TRUE Bias is a preconception about members of a particular group and includes gender and age bias. TRUE A passive voice occurs when a message does not transmit as the sender intended.

FALSE Two-way communication involves: SPEAKING AND LISTENING ________ refers to words that suggest stereotypical attitudes toward people of a specific age. AGE BIAS The communication channel with the greatest channel richness includes: face-to-face meetings The amount of verbal and nonverbal information it can convey to recipients refers to the ________ of a communication channel RICHNESS ________ is the transmission of information between a sender an